Shipping policy

At Spot On, we aim to make your online shopping experience simple and stress-free. Our shipping policy is designed to get your order to you as efficiently as possible so you can get straight to the relief.

ORDER PROCESSING

Orders placed on a weekday will be processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During sale periods or high-volume times, dispatch may take slightly longer than usual. We appreciate your patience while we get your order ready as quickly as possible.

AUSTRALIA WIDE SHIPPING

We offer FREE Standard Shipping on all orders Australia-wide.

Once your order has been dispatched, the estimated delivery timeframe for Standard Shipping is 5–10 business days, depending on your location.

For deliveries outside metropolitan areas, please allow an additional 1–2 business days.

Please note that delivery timeframes are estimates only and do not include order processing time. Delays of 1–2 business days may occur during busy periods.

SHIPPING PARTNERS & TRACKING

All Spot On orders are shipped via Australia Post.

Once your order has been dispatched, you will receive a tracking number via email, allowing you to track the progress of your delivery.

DELIVERY CONFIRMATION

Spot On is not responsible for parcels that are confirmed as successfully delivered by our shipping partners. Please ensure delivery details are entered correctly at checkout.